Privacy Policy

1. What we collect

When you sign up:

• Your phone number — to create your account, verify it, and match messages arriving from other apps
• Your first and last name
• The name Mora calls you — used in replies, and to recognise when someone is addressing you in a voice note
• How Mora should address you — Arabic is gendered, so Mora needs this to write correctly
• The language you usually speak in, and your device timezone
• What you're currently doing, your age range, and how you heard about us

What you send Mora:

• Voice recordings, and the transcripts made from them
• Text messages
• Photos and documents, and the text read from them
• Links you send, and the web address stored with each one
• Tasks, dates, notes, and any corrections you make

Automatically:

• Device model, operating system, app version, language, and IP address
• When you send messages, how much of your monthly audio allowance you've used, and whether processing succeeded
• Anonymous usage patterns, only if you agree
• Optional Dart error reports, only if you agree — the error type, filtered stack trace, app version and build number, limited operating-system details, and, where available, HTTP method, de-identified endpoint path and response status
• A notification token, so reminders can reach your phone

What we don't collect: your location, your contacts, your photo library beyond the files you choose to send, your calendar, or any payment details.

2. Why we're allowed to process it

• To provide the service — creating your account, transcribing your messages, sending reminders
• With your consent — sending your content outside Egypt for processing, optional usage analytics, and optional Dart error reports
• Our legitimate interests — fixing faults, preventing abuse, keeping Mora secure
• Legal obligation — responding to lawful requests

You can withdraw consent at any time. Some features can't work without it, and we'll tell you which.

3. Who else processes your data

Mora relies on specialist service providers:

• A speech recognition provider, which receives your voice recordings and returns text
• An AI language provider, which receives your transcripts, photos, and documents and identifies tasks in them
• A cloud hosting and storage provider, which stores your data
• An analytics and notifications provider, which receives usage events and delivers your reminders
• A WhatsApp provider, which receives your phone number to send your verification code
• Sentry, hosted in the European Union, which receives the optional limited Dart error reports described above only after you agree
• Messaging platforms, if you send things to Mora from another app. Your use of those platforms is governed by their own policies

Each acts only on our instructions and is bound by contract. Contact [email protected] for the current list of providers and their locations.

We don't sell your data, share it with advertisers, or use it for advertising.

We don't use your data to train AI models, and our contracts prohibit our providers from doing so with data from our accounts.

4. Data leaving Egypt

• The providers above operate outside Egypt. This is necessary — the speech and AI capabilities Mora depends on aren't available domestically
• These transfers are how Mora is provided to you, not something asked for separately: without them there is no transcription, no understanding, and no reminders
• You can stop optional usage analytics and error reports in Privacy at any time. The service transfers above are necessary to operate Mora; deleting your account stops those transfers

5. How long we keep things

• Account details — until you delete your account
• Voice recordings — 2 months after processing
• Transcripts, tasks, and reminders — until you delete them or your account
• Usage analytics — 2 months
• Server logs — 24 hours

When you delete your account we remove your data within 7 days, except anything the law requires us to keep. Backups are overwritten on a rolling cycle.

6. Mora is automated, and it makes mistakes

Speech recognition turns your recording into text; language models read that text and infer what you meant — which tasks to create, what dates to use, who you were talking about.

These systems get things wrong. Names can be misheard, dates misread, tasks created that you didn't intend or missed that you did.

No decision with legal or similarly significant effects on you is made automatically. Mora organises information; it doesn't decide anything about your rights, money, or access to services.

You can correct anything Mora gets wrong, in the app.

7. Information about other people

Your messages will often mention other people. A voice note saying your mother needs collecting at six gives us information about your mother.

We use that only to build your tasks. We don't create profiles of people mentioned in your messages, don't contact them, and don't use their information for anything else.

Please only share information about others that you're entitled to share. If someone believes their information reached us improperly, they can write to [email protected]

8. Security

• Encrypted connections for everything in transit, and encrypted storage for your files and data
• Strict access controls on production systems
• Time-limited links for media, so files can't be reached by guessing an address
• Regular security scanning and audit logging

No system is perfectly secure. If a breach happens that's likely to affect you, we'll tell you and notify the Personal Data Protection Centre within the time the law requires.

9. Your rights

You have the right to:

• Know what we hold and how we use it, and get a copy of your data
• Correct anything wrong
• Delete your data
• Object to or restrict certain processing
• Withdraw consent
• Receive your data in a portable format
• Complain to the Personal Data Protection Centre

Use the controls under Privacy, or write to [email protected] We reply within 12 working days, free of charge.

To delete your account: Account → Privacy → Delete account. It's permanent.

10. Children

Mora is for people aged [13 / 18] and over. We don't knowingly collect data from anyone younger, and we delete any account we discover belongs to someone below that age.

If you're a parent or guardian and think your child has given us data, write to [email protected]

11. Cookies and tracking

The app doesn't use cookies. Analytics are collected only if you agree, and you can turn them off under Privacy at any time. We don't use advertising or tracking technologies.

12. Changes to this policy

We may update this policy. The date at the top will change, and we'll tell you in the app before anything material takes effect. Where a change needs your consent, we'll ask for it.

If you have any questions or concerns about this Privacy Policy, or you'd like to exercise any of your rights over your data, contact us at [email protected]